Terms & Conditions
hese terms and conditions apply to your use of our website “www.wickeddragon.co.uk” and using the site by browsing, registering or placing an order signifies your agreement to be bound by our terms and conditions.
Please read these conditions carefully. You may wish to print and keep a copy of this document.
1. Your Account
For your own security, you should maintain the confidentiality of your account and password.
You are responsible for all activities that occur under your account or password and you should therefore ensure that the password is kept confidential and secure at all times. If you believe that your password has become known to anyone else or if the password is being or is likely to be used in an unauthorised way you should change it immediately and advise us so that we can monitor your account for unauthorised activity.
Please ensure your account details are accurate, complete and up to date. Please take special care when entering address and email details as it is vital these are correct for efficient delivery of products and for communications regarding your order/s.
Wicked Dragon reserves the right to refuse access to the website, terminate accounts or cancel orders at our discretion as a result of customer fraud or suspected fraud and/or unreasonable customer behaviour. If we cancel an order it will be without cost to you.
We use non-intrusive, essential cookies that help to make your use of wickeddragon.co.uk a good experience and improve our ability to meet your requirements. Your privacy is not impacted by their use.
The cookies will not damage your computer or affect its smooth running. You can of course disable cookies in your browser but unfortunately the site will not work properly (especially the shopping cart) if you do so. By continuing to use this web site you are agreeing to the use of the cookies as described above.
4. Access to wickeddragon.co.uk
We try to make availability of the website uninterrupted and error-free. However, conditions beyond our control may from time to time prevent this. We may also have to restrict your access to the website occasionally in order to make repairs, maintenance, or upgrade facilities and services.
You have access and may make personal use of this website, but you must not download (excluding page caching) or modify any portion of it. You are not allowed to reproduce, duplicate, copy, sell or use for any commercial purpose any section of this website without prior written permission.
All content on wickeddragon.co.uk is used with permission of the copyright owner or is the copyright of Wicked Dragon, the legal entity that owns www.wickeddragon.co.uk. Unauthorised use is prohibited.
Orders may only be placed via the website or over a phone. Placing an order with wickeddragon.co.uk does not establish a contract between us. The contract is established when we notify you that your order is despatched.
7. Your Right to Cancel
Under the Distance Selling Regulations you have the right to cancel your order at any time within 14 days of receipt of the goods. Cancellation must be in writing and can be included with the returned items. Email form of your intention to return the item(s) is acceptable as well as notifying us by submitting a “Return Request” form on our website. The right to cancel does not apply to items that have been made especially for you.
8. Order Shipping
We will dispatch your order the same working day providing that all items are in stock and you place your order before 10 am. Where the order includes items which are not in stock, such as a made to order items and standard stock item, we will normally consolidate and ship the order when all items are ready to go. We will part ship on request but reserve the right to charge an additional fee for postage if the order value is small. Despatch of your order signifies completion of the contract between us. We will send you an email at the time of despatch to confirm items sent. We will also send a follow up email approximately one week after the order shipping to request your feedback.
9. Returns & Cancellations
In line with Distance Selling Regulations law we maintain a returns and cancellation policy.
- Cancellation: You can cancel your order at any time within 14 days of receipt and return the items for a full refund including standard postage charge where it has been levied (in case of faulty items). Requested enhanced postage is not refundable. We will refund you within 14 days of receipt of the cancelled order.
- Standard Returns: You have 14 days from receipt of your order in which to notify us of your intention to return it for an exchange or refund. After your notification is processed by us (ussualy the same day) you have 14 days to post your return back to us. Outbound postage for standard returns will be not refunded and/or will be deducted from your refund in case we provide a return label). Please visit the Return & Refund Page for full details on how to return product.
- For Christmas Returns please refer to our Returns & Refund policy for specific conditions.
- Exclusions: Made to order/Made to Measure items cannot be returned or cancelled as they are individually made for each customer.
Free UK returns - we provide you with an access to our prepaid return label regardless of the type of return (e.a. not suitable vs faulty). Please note that if you are unable to print or to have the prepaid return label printed for you for any reason you will be liable for sending the parcel back to us at your own expense. We are unable to reimburse you for incurred return postage costs.
Faulty items - all items are pre-despatch inspected, obvious faults are rare and usually caught by the pre-despatch inspection. If you received a faulty product we will also refund you with a original postage you paid when purchasing.
Please note that we are not able to provide "free returns" outside of the UK, international customers must follow special instruction in our Return policy.
No refunds will be paid on items that have been used, washed, damaged, soiled, returned without manufacturer tags where applicable or returned outside the time limits.
10. Price and Availability
Price and availability is shown with each item listed and again in the cart. Despatch times shown on the product pages are always estimates. We try to send your order well within the estimated time whenever possible. However, these times are not guaranteed and where a delay is encountered we will contact you. In the event of an error where the correct price is higher than the advertised price we will ship at the advertised price. Where the advertised price is higher than the correct price we will contact you and amend the order to the lower price.
We reserve the right to amend pricing without notice. This will not affect orders already placed prior to a price change.
We offer a limited number of alternative currency views so that you may know the approximate price of the products in a currency that may be more familiar to you. We emphasise that the alternative currency figure is an approximation and not the fixed cost. The exchange rate for this facility is updated once a day but as rates are subject to constant fluctuation this facility is offered as a guide only. All payments are received in GBP. The currency conversion will be made by your card provider or PayPal and they may use a different rate to that used by our onsite converter.
Overseas customers (outside the EU) do not need to pay our local tax - VAT. On the top, international customers (outside the EU) may be subject to Import Duties and Taxes which are levied in their home country. These costs for Customs clearance must be paid by the recipient. For further information you should contact your local Customs office.
International customers should also be aware that cross-border deliveries can be subject to opening and inspection by the Customs authorities.
Please note that we have to state our sender name on the outside of the package for returns purposes and we use names of proprietors together with Wicked Dragon Clothing. For deliveries outside of the European Community we also have to complete a Customs Declaration which is attached to the outside of the parcel providing a net value of the contents and a description. For the descriptions we use the term: clothing.
12. Electronic Communications
Wicked Dragon staff communicate with you by email or by posting notices on the website. For contractual purposes, you agree to receive electronic communications from us and you agree that all communications that we provide to you electronically satisfies any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
13. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Terms & Conditions at any time. You will be subject to the policies and Terms & Conditions in force at the time that you use the website or order product from us, unless any change is required to be made by law or government authority, in which case it may apply to orders previously placed by you.
14. Events outside Our Control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is outside our control. This condition does not affect your statutory rights.
If we decide to take no action in the event of you breaching these conditions, this leaves unaffected our entitlement to use our rights and remedies in any other situation where you breach these conditions.
16. Governing law and jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
Your statutory rights are not affected by these terms and conditions.
17. Our details
16 Stonefield CLose
Telephone: 01293 385607
Sales support email: firstname.lastname@example.org
VAT Reg. No. GB 251891296
These terms and conditions were updated on Saturday, 28 January 2017